During the Coronavirus UK-wide lockdown period, the postal and courier network is under unprecedented strain due to a boom in online orders across the country.
We have put two measures in place to try to ensure each customer order arrives as soon as possible...
1. London zones 1-3 door drops
If your shipping address is located within London zones 1-3, you can select this in the dropdown option on each product page, just before you Add To Cart.
We have joined forces with our two neighbours, Mercato Metropolitano (where our distillery bar is situated) and German Kraft Brewery (located next to our distillery bar), to carry out own our Zones 1-3 door drops.
If you order before 5pm, we'll deliver NEXT day, 7 days a week.
Our London zones 1-3 door drops are always free.
2. Upgraded delivery service for FREE
If you select 'Free UK delivery' on any product (excluding our Cocktails which are only London Zones 1-3) our warehouse will dispatch your order. We have chosen to upgrade every order that goes through our warehouse to next-day, at no charge to the customer.
NOTE: even though each order is being dispatched on a next-day service, we advise customers to expect the following:
- 2-3 days - typical delivery time-frame
- Up to 10 days - unlikely but please be aware some orders are taking this long
This is due to the courier network facing severe delays during the Covid-19 pandemic.
If you choose the Free UK Delivery option, you will receive a notification with Order Tracking Details when your order is dispatched.
Please be aware that whilst the vast majority of our customers are seeing their parcels arrive from our couriers within this 2-3 day time-frame, some orders are taking up to 10 days. Unfortunately we are not able to control this, and it is why we have put in place the two measures outlined above to do all we can to get your order to you as quickly as possible.
We hope this information has proved helpful.
If you need to reach us for whatever reason, don't hesitate to get in touch by visiting our Contact Page
The J&T Crew